Denied Your R370 Grant? Here’s a Simple 2-Step Appeal Plan for 2025 – Claim R370 Now

The R370 Social Relief of Distress Grant (also known as the SRD grant) provides a monthly lifeline. Its purpose is to assist those who have no other means of assistance, particularly during difficult times. Sometimes applications are refused. You can appeal the judgment and request a second opportunity. In March 2025, a major court decision improved the situation. It claimed that several restrictions were unjust, including the fact that persons with irregular income were immediately disqualified and that applications could only be submitted online.

Quick facts about the Grant

Program Name	R370 Social Relief of Distress Grant (SRD)
Application Mode	Online, and now also in person if needed
Appeal Deadline	Typically, within 30 to 90 days of rejection
Appeal Body	Independent Tribunal for Social Assistance Appeals (ITSAA)
Typical Processing Time	60 to 90 days

Who can apply?

Here is the eligibility criteria: who can apply.

• You must have been rejected for the R370 SRD award.
• You must be a South African citizen, permanent resident, asylum applicant, or possess a current special permission.
• You must be between 18 and 60 years old.
• You must not be receiving another grant, employed, or receiving UIF, NSFAS, or other financial assistance.
• Your monthly income must be very modest, often less than a set amount (such as R624 a month).
• Most essential, you must appeal within 30 to 90 days after the rejection.

How to apply?

Here is the step-by-step guide on how to apply.

• Visit the SASSA appeals website (srd.sassa.gov.za/appeals).
• Enter your ID number and the phone number you used previously.
• Click “Send PIN” to get a one-time code by SMS.
• Enter the code to go to your appeal dashboard.
• Choose the month(s) for which you were rejected; you must appeal for each month separately.
• Choose a cause for appealing (for example, identification mismatch, income mistake, or UIF status).
• Upload any supporting papers you have—this is optional but beneficial, especially in disputes.
• Submit your appeal and take note of the confirmation or reference number.
• Check your appeal status often using the site.

Documents Required

Here is the list of documents required to apply.

• ID copy (smart or green ID, whichever you have).
• Bank statements; if you’re contesting income, they flagged
• Proof of job loss or UIF non-payment.
• Letter from NSFAS or other documentation that prompted your denial.
• Any amended documentation from Home Affairs if your ID didn’t match initially

What Happens After You Submit the Appeal

• ITSAA considers your appeal separately of SASSA, ensuring a fair second look.
• You will be notified by SMS or the site once a decision has been made.
• If accepted, you will get the amount, which includes back pay for missed months.
• If refused again, you still have that final option—a High Court review, which must be completed within 180 days.